Quality Academia


We provide a wide range of services in the legal, property, financial and insurance market. Always working closely with our clients.


Customer Service Training

Customer Service Training

Friday, May 29, 2015
From 8:00am to 5:00pm

This workshop is designed for everyone who deals with customers either on the telephone or face-to-face:

Sales Staff
Call Centre Agents
Professionals who work as Technical Support
Hot Line or Help Desk
Customer Service Representatives
Administrative or Sales Assistants
Everyone in a Customer Focused Organization

Cost: $ 295.00

There are two major reasons to deliver customer service: repeat business and happiness. Sales turn prospects into new customers. Service turns new customers into repeat customers. Service also makes customers happy! This training program is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier. This Customer Service Training teaches your employees all the skills they need to communicate positively and professionally with customers, both internal and external. Students of the course leave the training feeling upbeat, motivated, and ready to deliver the level of world-class service customers expect today!

This course develops service knowledge and skills and generates service improvement ideas that contribute to excellent customer service delivery


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